VBCT no longer connects to WiFi

I have been connecting my VBC Touch radio to WiFi for years without any issues. Today, the radio shows as "connecting" to the home WiFi, but never actually connects. I also tried using my phone "hot spot", but the radio does not show my phone's hot spot on the WiFi options.

What can I do to connect my VBC Touch radio to WiFi?

Hi John,

if you try a personal hot spot on your phone, make sure it creates a 2.4 GHz WiFi. Current iDevices by default open a 5 GHz WiFi, only if you select "maximize compatibility", they do 2.4 GHz, for example.

For your home WiFi, also make sure it's 2.4 GHz and if in doubt, take Mesh or Thread routers out of the equation, try with the base station only.
I'm also not sure what happens, on different routers, if you hide your SSID for example.

As a last resort, please create a service request at vstabi.info/devices (My Devices) if you haven't already done so, and we will see to it.

Kind regards

Eddi

Born to fly ...
forced to work.

Thank you for the reply. I got similar answer replies on Facebook over the weekend. It is working now. I separated the 2.4 GHz and 5GHz bands in my router settings and give each band a different name (I just added 5 to the 5GHz band).

I moved to a new house with new internet. I was not aware of the VBCT radio being limited to the only the 2.4GHz WiFi band.

Eddi
just wondering , would the touch get a chip upgrade to handle 5GHz
I'm willing to ship mine to you guys if you would do that

Hi again,

to be honest, I can not tell how far the changes go.

John, I'm glad it works for you now

—Eddi

Born to fly ...
forced to work.