My issue is not with the broken vbar. it has already been handled via RMA (by Eddi)
The issue is i have v1 NEO with the two stacked PCBs, and the top PCB with the antenna connectors has broken off, irreparably. So, obviously no way to connect to Vcontrol now. Maybe a chance with a satellite, but I'm not sure i want to jump down that rabbit hole on a pointless chase.
My issue is the backup, which should have been current in the cloud, does not seem complete. it is missing some macrocell programming which took considerable effort to dial in. Maybe I forgot to do a backup manually once the setup was complete?So, I'd really like to get a good backup of what is on the broken NEO to move to the new unit.
I am able to plug in to USB and the website recognizes the unit and can add/remove firmware etc., and mounts the USB as a removable device. But, I don't see a backup on there. Is there any way to recover the most current configuration that is stored on the broken NEO? The only way i know to do backup is from the Vcontrol and selecting the backup there. Is there a way to do a backup once the unit is connected to the vstabi.info site?