Hello Riccardo,
you have sent me a email with the question... my answer was:
Quote:Did you download the keyfile after the new NEO was registered? Consider it is like a keyring - and contains all keys for the NEOs in your list.
You have also created a service request to my colleque Edward.
So - now we have 3 different ways to track ...
Having access to all - i saw the screenshot in the service communication ... this is NOT the path as required for the keyfile ... please re-check with the video/manual.
regards (EN) / Gruss (DE)
Rainer Vetter
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Posting and answering - please use a PC and a standard keyboard. Answer all questions fully, take the needed time, don't forget probably requested attachments.
Für Posts und Antworten bitte einen PC und eine richtige Taststaur benutzen sowie alle Fragen vollständig abarbeiten. Nehmt Euch Zeit, beantwortet Rückfragen in Ruhe und vollständig.
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Für Einzelkommunikation bitte ausschließlich Email verwenden! - PN, Messenger, Chat usw. werden nicht bearbeitet.
For single user communication please send a email only! PM, Messenger, Chat etc. won't be read.