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Devices

Posted by ian Spencer 
Devices
June 05, 2026 11:03AM
I now get this message when I try to look at my devices:

Mails from us to this providers were probably blocked by unknown reason: hotmail.com, att.net, outlook.com, sbcglobal.net, icloud.com, mac.com, ig.com.br, kenyon.im, a1.net, me.com, mail.ru, neuf.fr
Please change your Mikado ID to another email provider in the Mikado Shop www.mikado-heli.de (European shop) and re-login here otherwise download requests etc. may not work!

I do not have another email address. How Can I fix this?

Kind regards,
Ian
RV
Re: Devices
June 05, 2026 11:10AM
Just get another one. E.g. a free gmail adress.

regards (EN) / Gruss (DE)

Rainer Vetter

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Posting and answering - please use a PC and a standard keyboard. Answer all questions fully, take the needed time, don't forget probably requested attachments.

Für Posts und Antworten bitte einen PC und eine richtige Taststaur benutzen sowie alle Fragen vollständig abarbeiten. Nehmt Euch Zeit, beantwortet Rückfragen in Ruhe und vollständig.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Für Einzelkommunikation bitte ausschließlich Email verwenden! - PN, Messenger, Chat usw. werden nicht bearbeitet.
For single user communication please send a email only! PM, Messenger, Chat etc. won't be read.
Re: Devices
June 06, 2026 11:00AM
Hi,

I've had this email address for over 20 years with no problems anywhere else and even with Mikado for 16 years.

Why the issue now. How do i know the problem will not reoccur?

Kind regards,
Ian
Re: Devices
June 06, 2026 11:08AM
Now all my devices have disappeared

Help
Re: Devices
June 06, 2026 11:48AM
Sorry Rainer - but this is not a "good advice" winking smiley

Many users - including me - don't "like" a gmail address - for reasons..

Millions of Apple Users around the globe rely on their icloud.com (mac.com) address- as they served them well for 20+ years ..

So maybe you try to fix the problem on the "mikado-side"? smileys with beer

LG
Thomas



Edited 1 time(s). Last edit at 06/06/2026 11:48AM by thomas1130.
Re: Devices
June 06, 2026 12:19PM
Hi,

For the time being, I have gone back to my main email address and all devices have returned.

What is the correct way forwards.

Thanks,
Ian
Re: Devices
June 06, 2026 08:16PM
We tried already several times at several providers to get whitelisted to send them email. Unfortunately we are out of options here. All technical settings are super accurate and exactly as their guides require, but since email rejection at some providers nowadays is AI, even themselfs cannot say why emails are rejected and why others are not. Luckily the vast majority of providers work fine.

so long ... Uli
http://www.vstabi.de
RV
Re: Devices
June 06, 2026 08:23PM
Ian,

changing email adress is not a problem. If you have changed it - just let me know. the old one and the new one ... so i can transfer all.

regards (EN) / Gruss (DE)

Rainer Vetter

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Posting and answering - please use a PC and a standard keyboard. Answer all questions fully, take the needed time, don't forget probably requested attachments.

Für Posts und Antworten bitte einen PC und eine richtige Taststaur benutzen sowie alle Fragen vollständig abarbeiten. Nehmt Euch Zeit, beantwortet Rückfragen in Ruhe und vollständig.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Für Einzelkommunikation bitte ausschließlich Email verwenden! - PN, Messenger, Chat usw. werden nicht bearbeitet.
For single user communication please send a email only! PM, Messenger, Chat etc. won't be read.
RV
Re: Devices
June 06, 2026 08:34PM
Just seen: You sent me a PM - but please be a bit more patient. I am not online 24/7 - so after such things we need 1-2 days time to sort all.

So - change to the final email if not done and let me know. And wait for my response.

regards (EN) / Gruss (DE)

Rainer Vetter

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Posting and answering - please use a PC and a standard keyboard. Answer all questions fully, take the needed time, don't forget probably requested attachments.

Für Posts und Antworten bitte einen PC und eine richtige Taststaur benutzen sowie alle Fragen vollständig abarbeiten. Nehmt Euch Zeit, beantwortet Rückfragen in Ruhe und vollständig.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Für Einzelkommunikation bitte ausschließlich Email verwenden! - PN, Messenger, Chat usw. werden nicht bearbeitet.
For single user communication please send a email only! PM, Messenger, Chat etc. won't be read.
Re: Devices
June 06, 2026 08:43PM
Hi Rainer,

Looks like downloads still work in my original email, so I will stick with it unless downloads stop working.
Sorry, I wasn’t being impatient, I just did not want to send my email addresses over forum.

Kind regards,

Ian



Edited 1 time(s). Last edit at 06/07/2026 08:53AM by ian Spencer.
Re: Devices
June 08, 2026 10:06AM
Hi Ian (and co-readers),

a little anecdote from my side (I'm trying to avoid the big G's services also, the one data kraken I know is enough for me grinning smiley):

With .me com (iCloud.com), at one point, I didn't receive e-mail any more. Not on my computer, phone, iCloud.com in a browser, nowhere.
Experimenting, I found that if I set up a rule in iCloud.com in the browser, to directly move e-mail from mikado-heli.de and vstabi.info to a separate folder, it worked.
So somehow case proven, Apple seemed to filter that e-mail directly into digital nirvana unless it was told not-to. Some artificial intelligence (debatable ...) or whatever.
Every so often I disabled that rule to see if it was still necessary, and at one point, I started to receive e-mail again without it. Yeehaw!
As of lately, it's mixed experience again, sometimes it works, sometimes those mails get filtered into Spam/Junk, but they are still there.

We noticed similar behavior with i.a. Microsoft based services, outlook.com, hotmail, live and others, this is why the notification is there, because with those, we can not guarantee that you receive our e-mail, and why we suggest trying a different e-mail-address.

In Germany, there are a couple of e-mail service providers who, for a small fee, like one EUR a month, offer independent no-nonsense e-mail accounts, and without ads on their web interface, and with all the bells and whistles, also when it comes to current security protocols etc.
I guess—I hope—that there are such service providers in other countries, too, and those are what I would recommend if you wouldn't want to be with one of the big companies, or if you wouldn't want to not-be-able-to find the login button because of all the ads and other nonsense.

This is where I have a non-public e-mail-address which is required for 2FA for iCloud, for example, and which—if ever used directly—has a catch-all forwarding to my day-to-day-iCloud address.

It's not that we want you to move to gmail or other providers, it's just that we know that some seem to be filtering randomly, haphazardly, and that 'vital' e-mail like confirmation e-mails for downloads. It's also fine if you want to stay with hotmail, also having the same address for 20 years is something, it's just that with some providers we can not guarantee delivery :-/ even though all technical requirements are met (and checked and if necessary updated every so often).

—Eddi

Born to fly ...
forced to work.
Re: Devices
June 08, 2026 03:24PM
Hi Eddi,

Thank you for your explanation.
It appears I reacted too quickly to the message to change email address as for about 30 minutes I was not able to see my devices.
My btinternet email seems to work ok now and downloads seem to work too.

Sorry for creating confusion unnecessarily.

Kind regards,
Ian
Re: Devices
June 09, 2026 09:08AM
Hi Ian,

nae worries.

With changing the e-mail-address, it's like that:

. log out from vstabi.info
. log in to shop.mikado-heli.de
. change
. log in to vstabi.info again with your new e-mail-address
. this should normally drag all registered devices with it, automatically

Sometimes, this doesn't work as expected, or for legacy devices, but then we can help, or (if only a few devices, or if it's urgent) just re-register.
Registrations are never lost, the units are just still stuck on the old address.

Kind regards

Eddi

Born to fly ...
forced to work.
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