Pro and/or Pro-Rescue firmware license transfer
Posted by johnahamelv
|
October 22, 2018 11:50AM |
Hi John,
first, this is the V5 forum, so expect your thread to be moved to the appropriate forum
2nd, a license is usually bound to a unit for it’s lifetime.
It can be transferred if it’s replaced for a reason, damage, warranty for example, _if_ the old unit is sent back to us _or if_ the old unit is downgraded (if still possible), then we mark the old unit defective and the customer can dispose of it properly—this is to save on shipping costs for the ‚physical body‘ … please excuse the maybe inappropriate pun.
For a transfer, we provide a personalized voucher code, which can be redeemed later at our App Store.
Moving licenses just so would create a hardly calculable additional workload for us, please understand.
And allowing licenses to be transferred by the customer would implicate dangers, because settings made in Pro or Pro+Rescue would or would not / no longer work in Express, and if you fly a model like that and are at the same time not aware or do not recall, ’things’ can happen.
That being said, I would recommend you create a service request for the V1 unit, and we can see what we can do.
Kind regards
Eddi
Born to fly ...
forced to work.
first, this is the V5 forum, so expect your thread to be moved to the appropriate forum
2nd, a license is usually bound to a unit for it’s lifetime.
It can be transferred if it’s replaced for a reason, damage, warranty for example, _if_ the old unit is sent back to us _or if_ the old unit is downgraded (if still possible), then we mark the old unit defective and the customer can dispose of it properly—this is to save on shipping costs for the ‚physical body‘ … please excuse the maybe inappropriate pun.
For a transfer, we provide a personalized voucher code, which can be redeemed later at our App Store.
Moving licenses just so would create a hardly calculable additional workload for us, please understand.
And allowing licenses to be transferred by the customer would implicate dangers, because settings made in Pro or Pro+Rescue would or would not / no longer work in Express, and if you fly a model like that and are at the same time not aware or do not recall, ’things’ can happen.
That being said, I would recommend you create a service request for the V1 unit, and we can see what we can do.
Kind regards
Eddi
Born to fly ...
forced to work.
|
October 22, 2018 12:24PM |
Hi again,
the VBar NEO (non VLink) Forum or the Café would be, V5 are our legacy devices (Mini/Blueline/Silverline and similar), used with other radios than VBar Control, with the 5.3 PC Setup Software. But no worries, if you want to get to us, you do
If you would still want to use the V1 units, you could also get the regular replacement case (in case the case is the problem, worn, has seen some abuse, whatever). These cases still have some improvements over the 1st generation V1 cases, but to secure the main board properly, it's still good to additionally support the main board with some adhesive tape inside (to the back end).
If you want to sell the units, no prob, but please inform the new owner about the play, so he can take measures.
So please go 'My Devices' here, create a service request for the units, and we can see to it, as an exception.
Kind regards
Eddi
Born to fly ...
forced to work.
the VBar NEO (non VLink) Forum or the Café would be, V5 are our legacy devices (Mini/Blueline/Silverline and similar), used with other radios than VBar Control, with the 5.3 PC Setup Software. But no worries, if you want to get to us, you do
If you would still want to use the V1 units, you could also get the regular replacement case (in case the case is the problem, worn, has seen some abuse, whatever). These cases still have some improvements over the 1st generation V1 cases, but to secure the main board properly, it's still good to additionally support the main board with some adhesive tape inside (to the back end).
If you want to sell the units, no prob, but please inform the new owner about the play, so he can take measures.
So please go 'My Devices' here, create a service request for the units, and we can see to it, as an exception.
Kind regards
Eddi
Born to fly ...
forced to work.
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